Shipping policy

SHIPPING POLICY

Last updated: April 18, 2026

Thank you for choosing Veloura Studio. Below you will find all relevant information regarding our shipping process.

1. SHIPPING AREAS
We currently ship to:

  • Italy

  • European Union countries

  • United Kingdom

If your country is not listed, please contact us before placing an order.

2. PROCESSING TIME
All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with shipping details.

3. DELIVERY TIMES
Estimated delivery times are:

  • Italy: 5–10 business days

  • European Union: 5–10 business days

  • United Kingdom: 5–10 business days

Please note that delivery times are estimates and not guaranteed. Orders may arrive earlier or later depending on logistics and external factors.

4. SHIPPING COSTS
Shipping costs are calculated at checkout based on your location and selected shipping method, unless otherwise specified (e.g., promotional free shipping).

5. ORDER TRACKING
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your shipment in real time.

6. CUSTOMS, DUTIES, AND TAXES
For orders shipped within the European Union, no additional customs duties are expected.

For orders to the United Kingdom:

  • Customs duties or import taxes may apply depending on local regulations

  • These charges are the responsibility of the customer

We are not responsible for delays caused by customs clearance.

7. DELIVERY ISSUES
Veloura Studio is not responsible for:

  • Delays caused by couriers or customs

  • Incorrect or incomplete shipping addresses provided by the customer

  • Failed delivery attempts

Please ensure all shipping information is accurate at checkout.

8. LOST OR DAMAGED PACKAGES
If your package is lost or arrives damaged, please contact us within 48 hours of delivery (or expected delivery) at velourastudio@hotmail.com.

We will work with the shipping carrier to resolve the issue and, where appropriate, offer a replacement or refund.

9. CONTACT INFORMATION
Veloura Studio
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom

Email: velourastudio@hotmail.com
Phone: +39 350 817 3456

This Shipping Policy applies to all orders placed through our store and is designed to comply with EU and UK e-commerce practices.